RAG development · Malaysia
RAG development services in Malaysia
A senior team a short time-zone hop away, building products ready to scale across the region.
Clarigo Infotech builds retrieval-augmented generation (RAG) systems: AI search and assistants that find the right information in your documents, databases and knowledge base, then answer with sources. RAG keeps answers accurate and current without retraining a model, and respects who is allowed to see what.
Malaysian businesses most often hire us for fintech, e-commerce and AI customer service.
10+
Years of delivery
600+
Projects delivered
20+
Countries served
25-30
Days to a live MVP
Get a free consultation
Tell us what you need. A senior engineer replies within one working day.
Efficiency and regional scale
Businesses across Singapore, Malaysia and Hong Kong want efficient delivery and products that work across several markets and languages.
Close time zone
Two and a half hours from India, so most of the day overlaps.
Built for several markets
Multi-language, multi-currency and local payments for regional growth.
Fintech-grade security
Secure architecture and data handling designed around local privacy laws.
Efficient delivery
Senior engineers at offshore rates, with a production launch in 25 to 30 days.
What we build with RAG
Chat with your documents
Ask questions across PDFs, policies, manuals and contracts and get answers with citations.
Enterprise knowledge assistants
One place for staff to find answers across Google Drive, SharePoint, Confluence and more.
Customer support answers
Grounded answers for support teams and chatbots, drawn from your help centre and product data.
Search over structured data
Combine document search with SQL and APIs so answers include live numbers.
Permission-aware retrieval
Users only get answers from content they are allowed to see.
Evaluation and tuning
Test sets that measure retrieval and answer quality, and tuning until they pass.
How we approach RAG development
Why RAG instead of fine-tuning
Fine-tuning changes how a model writes; RAG changes what it knows at the moment it answers. For most business questions RAG is cheaper, easier to update and easier to audit, because every answer points to its source.
Getting retrieval right
Quality depends on how documents are cleaned, split, embedded and searched. We use hybrid search (keyword plus vector), re-ranking and metadata filters, and test retrieval separately from the final answer.
Keeping it current and secure
Connectors keep the index in sync as documents change, and access rules from your source systems are applied at query time so nobody sees what they shouldn't.
Measured, not guessed
We build a test set of real questions with expected answers and track accuracy, citation quality and 'I don't know' rates, so you can see improvement and catch regressions.
Built for Malaysian teams
Time-zone overlap
Malaysia is two and a half hours ahead of India, so our working days overlap for most of the day.
Malaysia's Personal Data Protection Act (PDPA)
We design to the PDPA's data protection principles: notice and choice, security, retention and access, with data hosted in regional cloud regions when required and NDAs signed before work starts.
Billing
Invoices in Malaysian ringgit (MYR) or US dollars. Typical senior rates are $25 to $49 (USD) per hour, or a fixed price for a defined scope.
Built for Malaysia's key sectors
Malaysian businesses use us for fintech and e-commerce platforms and AI customer service in English and Malay, designed to the PDPA.
Semiconductors and electronics
Penang assembly and testing firms adopt factory software. AI here usually means faster reporting, fewer manual steps and better customer replies.
Palm oil and agriculture
Plantations use traceability tools to meet export rules. We start with one costly process and automate it end to end.
Islamic finance
Shariah-compliant banks and fintechs build digital products. We build AI agents, assistants and automation around these workflows.
Tourism
Hotels and attractions market to regional travellers online. AI here usually means faster reporting, fewer manual steps and better customer replies.
Your working day with us
Our team's hours, in Malaysian time
12:30–22:00
Monday to Friday
Overlap with your working day
12:30–18:00
About 5.5 hours every day
Daily stand-up
13:00
Malaysian time, plus written updates every evening
Local platforms and setup
Messaging channels
Languages
Local payments
Data hosting
AWS Asia Pacific (Malaysia), or AWS / Google Cloud Singapore, in your own cloud account, so data stays where your rules require.
How it works
Week 1: discovery and design
We agree the use case, success measures and data, and show you a clickable design.
Weeks 2-3: build and integrate
We build, connect it to your systems and data, and demo working software every week.
Week 4: test and launch
We test with real cases, add monitoring and guardrails, then go live.
After launch: improve and scale
The same engineers keep tuning quality, cost and features as usage grows.
See what we've built
Try it yourself, free
Free browser tools from our team. No sign-up needed.
RAG development services: questions from Malaysia
Do you work with companies in Malaysia?+
Yes. Clarigo Infotech works with companies across Malaysia, including Kuala Lumpur, Penang, Johor Bahru, as part of clients in 20+ countries. Malaysian businesses most often hire us for fintech, e-commerce and AI customer service. We work remotely from India with one in-house team.
What time-zone overlap do we get from Malaysia?+
Malaysia is two and a half hours ahead of India, so our working days overlap for most of the day.
How do you handle Malaysia's Personal Data Protection Act (PDPA)?+
We design to the PDPA's data protection principles: notice and choice, security, retention and access, with data hosted in regional cloud regions when required and NDAs signed before work starts.
Which currency do you bill in, and what does it cost?+
We bill in Malaysian ringgit (MYR) or US dollars. Senior engineers typically cost $25 to $49 (USD) per hour, and fixed-scope projects such as an MVP in 25 to 30 days are quoted after a free consultation.
What time are your meetings in Malaysian time?+
Our team works 12:30–22:00 Malaysian time, so we overlap with your day from 12:30–18:00. Daily stand-ups are usually at 13:00 your time.
Can you build in Malay and English and Chinese (Simplified)?+
Yes. We build interfaces and content in Malay and English and Chinese (Simplified), and test them with native speakers before launch.
Where will our data be hosted?+
Usually in AWS Asia Pacific (Malaysia), or AWS / Google Cloud Singapore, or wherever your data rules require. Everything runs in your own cloud account, so you stay in control.
What is RAG (retrieval-augmented generation)?+
RAG is a way of building AI assistants that first search your own documents and data for relevant information, then use a language model to answer from what was found, usually with citations.
How is RAG different from a normal chatbot?+
A normal chatbot answers from what the model learned in training. A RAG assistant answers from your current, private information, so it is more accurate for your business and can show its sources.
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