One system that runs your clinic’s front office.
Your front desk, on autopilot: one simple system that answers calls, books appointments, collects forms, checks insurance, chases denied claims and sends reminders. Your doctors and your records system stay exactly as they are.
Available in Melbourne: set up remotely by our team, with support during your working hours.Insurance checks, prior authorisation and denied-claims tools are built for US insurers. In Melbourne we set up the phone, booking, forms and reminders modules and connect to your local billing and records systems.
You keep your EHR and booking system. The tool does the office work around them, and sends anything unusual to your staff.
Six parts, buy what you need
Most clinics start with one part, usually the phone, then add more once they trust it.
Phone & messages
Answers calls day and night, in English and Spanish. Books, moves, and cancels appointments, answers the questions you've approved, and routes everything else to your staff.
Forms & records
Patients complete intake forms before they arrive, and the answers flow into your EHR. Also handles records coming in from other practices.
Insurance checks
Verifies coverage overnight for the next few days of patients, so your staff only ever see the problems, not the routine checks.
Prior authorization
Assembles the paperwork each insurer wants for a procedure and flags exactly what's missing before you submit it.
Denied claims
Sorts denials by cause, drafts the appeal, tracks deadlines, and shows which insurers deny what, so nothing is quietly written off.
Reminders & recall
Appointment reminders, recalls, post-procedure check-ins, filling cancelled slots, and review requests, all handled automatically.
It sits on top. Nothing is replaced.
- Your EHR, your booking system, and your phone number all stay.
- No data migration and no new system for anyone to learn.
- Your doctors and clinical staff see no change at all.
- Every part runs alongside your current process first, so you can see it's right before you rely on it.
- Switch any part off anytime, and the work simply goes back to your staff.
- Your data stays yours, and you can export all of it whenever you want.
24/7 call coverage, so bookings are captured after hours instead of lost to voicemail
Fewer preventable denials, caught before the claim ever goes out
Grow without hiring: absorb more patients on the same front desk
The goal isn't zero mistakes. It's that no mistake reaches a patient unseen
Be wary of anyone who claims healthcare automation is 100% accurate. This tool is built to notice its own doubt.
Everything is recorded
Every action is saved with what went in, what came out, and when. A full audit trail you can always check.
A person approves anything medical or financial
Prior authorizations, appeals, chart notes, and money conversations are prepared by the tool and decided by a person.
It asks when it's unsure
If it can't handle something confidently, it queues it for staff instead of guessing, and it never gives medical advice.
Each part has a published, testable accuracy target and runs alongside your current process before it goes live.
Not optional extras, just how the tool works
See it running. Start with one part.
Book a short call and we’ll show you the tool live, then help you decide whether one part is worth trying in your clinic.
Practical, straightforward and good value
Australian and New Zealand businesses want plain talk, fair pricing and things that work. We keep it simple and get it done.
Straightforward pricing
A fixed quote up front and no surprise invoices.
Work moves overnight
Brief us in your afternoon and see progress the next morning.
Privacy Act ready
Australian or NZ hosting and design that follows your privacy principles.
Practical solutions
The simplest system that solves the problem, built to be easy to run.
Built for Melbourne's key sectors
Melbourne's healthcare, education and SaaS businesses use us for patient and student platforms, AI assistants and new products, built to the Australian Privacy Principles.
Mining and resources
Remote operations need asset tracking, safety and automation software. Custom software that fits how these teams already work.
Education
Universities serve international students through digital platforms. From internal tools to customer platforms, built and supported by one team.
Financial services
Open banking under the Consumer Data Right drives new apps. We build the platforms, integrations and internal tools this sector relies on.
Tourism
Operators depend on online bookings and destination marketing. Custom software that fits how these teams already work.
How the hours line up
Our team's hours, in Melbourne time
15:30–01:00
Monday to Friday
Overlap with your working day
15:30–18:00
About 2.5 hours every day
Daily stand-up
16:00
Melbourne time, plus written updates every evening
Local platforms and setup
Local payments
Languages
Data hosting
AWS Asia Pacific (Sydney, Melbourne) and Google Cloud australia-southeast1 (Sydney), in your own cloud account, so data stays where your rules require.